On negative feedback, 10 magic words, impact of MA and old school tactics (Weekly Prospector #25 2016)
12 Tips for Dealing with Negative Customer Feedback Dealing with negative customer feedback can be embarassing and uncomfortable. Making sure you don’t come off as a know-it-all and having a balanced conversation between both parties is key. Here are 12 tips for coming to terms with the negative feedback and how to approach it in […]